Private property parking enforcement is a contracted service where a licensed operator monitors and enforces your parking rules on your behalf. If you manage a strata building, commercial plaza, or any property with designated parking, unauthorized vehicles deprive residents, customers, or tenants of their rightful spots. Without enforcement, the problem typically escalates over time.

Contact us by text, phone, or our contact form. We'll schedule a free consultation to assess your property and design a solution. From there we set up your signage, Towbook profile, authorized contacts, and access credentials. Most properties are fully onboarded in just a few days.

Both — and a hybrid of the two. We offer 24-hour patrol, scheduled limited patrol, and request-only enforcement. Many clients combine scheduled patrols with on-call capability for after-hours situations. We'll recommend the right level for your property's size and violation history.

The fastest way is to use our online tow request portal or send a text message to (604) 318-8300. Include the plate number, make/colour if known, and the exact location on the property (e.g. "stall 14, Level P2"). You can also reach us by phone at (604) 318-8300 or by email at info@benjamintowing.ca.

Only individuals whose phone numbers are listed in your enforcement contract. This protects you from unauthorized tows. During onboarding you designate who is authorized — the strata manager, building manager, security, council members, etc.

No — you can request remotely and we attend. However, if your property has a secured parkade, someone must grant access or we'll need a fob on file.

Yes. For secured parkades we require a fob or access credential on file to respond without delay, particularly after hours. We strongly recommend providing a dedicated fob during onboarding.

We supply the signs but do not install them directly, as each property has its own construction standards, strata bylaws, and building codes. We can recommend qualified contractors and ensure all placement and wording meets compliance requirements.

Up to 10 signs are included at no charge with your enforcement contract. Additional signs are available at cost — quoted based on your property's layout.

No. The identity of the authorizing party is kept strictly confidential under our privacy policy. We never disclose who placed a tow request to the vehicle owner or any third party. If a vehicle owner disputes a tow, they contact us — we handle it on your behalf.

Yes — every vehicle in our fleet is equipped with Azuga, a high-tech fleet tracking and monitoring system that gives us full real-time visibility into every truck, every job, every minute.

Yes — this is one of our key specializations. We operate tow trucks that are specifically designed and modified to access low-clearance underground parking structures where standard tow trucks simply cannot enter.

There is no cost to the property — ever. All towing, impound, and patrol enforcement fees are charged directly to the vehicle owner, not the strata or property. This applies to all enforcement types, including scheduled patrols. You get full professional enforcement coverage at zero cost to your property.

The provincial Lien on Impounded Motor Vehicles Regulation applies to police-ordered impounds under the Motor Vehicle Act — not private property enforcement. For private property towing, fees are not governed by that regulation. We set our fee schedule based on the actual costs of our specialized service and follow all local regulations applicable to our service area.

Yes. We are fully insured, licensed, and operate as an ICBC vendor. Our operators are trained and certified, our fleet meets all provincial requirements, and we carry appropriate liability coverage. Insurance documentation available on request.